Introduction
At Folder Auto Parts Limited, we prioritize your satisfaction as much as we prioritize premium quality automobile filters. Our Refund and Returns Policy ensures a transparent and hassle-free experience if you encounter issues with your order. Whether it’s an Engine Air Filter, AC Filter, Oil Filter, or Fuel Filter, our policies cover delivery, returns, refunds, exchanges, and cancellations—helping you shop confidently. 💡
Our commitment is clear: “Quality is our commitment.” All our products are manufactured to international brand OEM numbers, suitable for automobiles, buses, trucks, heavy-duty vehicles, generators, and construction vehicles.
Table of Contents
- Delivery & Returns
- Order Cancellations
- Returns
- Shipping Terms for Returns
- Refunds and Exchanges
- Refund Policy – Payment Method & Time
- Important Notes
- Export Policy & Terms
- FAQs
- Contact Us
Delivery & Returns 🔹
We aim to deliver all orders promptly and securely. Delivery timelines vary based on your location and shipping method. If an item is damaged or incorrect, please initiate a return request within 7 days of delivery.
Delivery Highlights:
- Fast and secure shipping for domestic and international orders 🌏
- Real-time tracking available for all shipments
- All products packaged to prevent damage during transport
Internal link suggestions: Learn more about our Engine Air Filters and AC Filters.
Order Cancellations 🔹
You can cancel orders before they are shipped.
Steps for Cancellation:
- Log in to your account and visit Order History
- Select the order to cancel
- Submit the cancellation request
Important: Once an order is shipped, cancellation is no longer possible. You can, however, process a return after receiving the product.
Returns 🔹
We accept returns under the following conditions:
| Condition | Details | Timeline |
|---|---|---|
| Defective or Damaged Product | Product is damaged during shipping or has manufacturing defects | Within 7 days of delivery |
| Wrong Product Received | Ordered item differs from received item | Within 7 days of delivery |
| Non-Defective Products | Only unopened, unused items | Within 14 days of delivery |
Note: Returns must include the original packaging and invoice for validation.
Shipping Terms for Returns 🔹
Return Shipping Guidelines:
- Customers are responsible for return shipping unless the product is defective or wrong
- Always use a tracked shipping method
- Include a copy of the invoice and reason for return
- Return address:
Folder Auto Parts Limited
📍 283, Noyapara, Bhabanipur-1740, Gazipur Sadar, Gazipur, Bangladesh
Refunds and Exchanges 🔹
Once your return is received and inspected, we will process refunds or exchanges based on your preference.
Options:
- Refund: Full amount returned to original payment method
- Replacement: Exchange with the same product or equivalent alternative
- Store Credit: Optional, for future purchases
Refund Policy – Payment Method & Time 🔹
Refunds are processed according to the original payment method:
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| Credit/Debit Card | 5-7 business days | Processed via bank/payment gateway |
| Mobile Payment | 2-3 business days | Verified transaction |
| Bank Transfer | 7-10 business days | Depends on bank processing time |
| Cash on Delivery | Up to 5 business days after return receipt | Refund via bank transfer |
Important Notes 🔹
- Ensure products are returned in original packaging
- Keep proof of shipping for reference
- Refunds will be void if items are returned damaged or used
- Contact customer support for guidance before returning any product
External link suggestions: Learn more about WooCommerce Refund Policy and Consumer Rights in Bangladesh.
Export Policy & Terms 🔹
We export premium automobile filters worldwide. Our export terms include:
- Compliance with international shipping regulations 🌐
- All filters labeled with OEM numbers for seamless global recognition
- Export documents and custom support available on request
- Shipping charges and customs duties are borne by the buyer unless agreed otherwise
FAQs 🔹
Q1: How long does it take to receive a refund?
A1: Typically 5-10 business days, depending on the payment method.
Q2: Can I exchange a product for a different model?
A2: Yes, you can request an exchange if the original product is in unused condition.
Q3: Who pays for return shipping?
A3: Customers pay unless the product is defective or wrongly shipped.
Q4: Do you ship internationally?
A4: Yes, we ship our premium filters globally with proper export documentation.
Conclusion & CTA 🌟
At Folder Auto Parts Limited, your satisfaction and trust are our priorities. Our Refund and Returns Policy ensures a seamless shopping experience for all our premium Engine, AC, Oil, and Fuel Filters.
🔹 Shop confidently today and enjoy quality you can trust!
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